Frequently Asked Questions
How long will it take to receive my order? How long does Shipping take?
Normal Processing is 2-3 business days. Shipping varies depending on the shipping option you prefer. Please review our Shipping Chart below for more details. After placing your order you will typically receive your order within 7 days.
|Ground Shipping||6-7 business days||Free|
|Standard Shipping||4-5 business days||$10.00|
|Express Shipping||2-3 business days||
|UPS® Next Day Air Saver||1 business day by 8pm||$30.00|
|UPS® Next Day Air||1 business day before 10:30 am||$40.00|
|International Standard Shipping||7-10 business days||$20.00|
|International Expedited Shipping||4-7 business days||$50.00|
How can I track my order?
Once your order is placed, you can create an account with us and check your order status. After your order is processed and shipped you will receive a tracking number through your email on file. The email will included a link that takes you directly to USPS website to track your order or simply go to usps.com/tracking to follow your order on its way to you. All orders require a signature confirmation.
How long will my Extensions last?
With the proper care and maintenance your hair can last anywhere from 6 months to 2 years or more! See Care Instructions for useful tips on maintaining your hair and keeping it looking flawless!
After a wash or straightening does the hair retain its orginal curl/wave pattern?
Yes. You don't have to worry about losing the beautiful texture of your hair extensions. After a wash the curl/wave will go back to its original pattern.
Can the hair be dyed?
Yes. We recommend allowing a licensed professional dye your extensions and staying away from cheap products to keep from damaging the hair.
You've sent me the wrong items. What do I do?
If you are sent the wrong items/order we will gladly send you a postage label to return the products and ship out your correct order as soon as possible. We will also be happy to accommodate you with a discount code to use towards your next purchase.
I'm not satisfied with my hair, can I get a refund?
Due to the nature of our products we do not accept returns or refunds.